Shipping policy

Shipping Policy

At Eugea, we carefully prepare each order to ensure it arrives in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, launches, or promotional periods.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information, when available.

Shipping Times

Estimated shipping times may vary depending on your location and carrier availability.

Please note that delivery times are estimates and are not guaranteed.

Shipping Delays

While we do our best to ensure timely delivery, Eugea is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

Eugea is not responsible for lost or stolen packages marked as delivered by the carrier. If you experience an issue with your delivery, please contact the shipping carrier directly.